Policy | Guarantee
At KALA Health, Inc. we
are concerned with protecting your privacy. This confirms that
KALA Health, Inc. is a licensee of the TRUSTe Privacy Program.
This privacy statement discloses the privacy practices for http://www.kalahealth.com.
TRUSTe is an independent,
non-profit organization whose mission is to build users’ trust
and confidence in the Internet by promoting the use of fair
information practices. Because this web site wants to demonstrate
its commitment to your privacy, it has agreed to disclose its
information practices and have its privacy practices reviewed for
compliance by TRUSTe. By displaying the TRUSTe trustmark, this web
site has agreed to notify you of:
- What personally
identifiable information is collected from you through the web
- The organization
collecting the information
- How the information is
- With whom the
information may be shared
- What choices are
available to you regarding collection, use and distribution of
- The kind of security
procedures that are in place to protect the loss, misuse or
alteration of information under KALA Health Enrichment, Inc.'s
- How you can correct
any inaccuracies in the information.
If you feel that this
first contact Dr. Ronald Breteler, President, KALA Health, Inc. at
email@example.com. If you do not receive acknowledgment of
your inquiry or your inquiry has not been satisfactorily
addressed, you should then contact TRUSTe at http://www.truste.org.
TRUSTe will then serve as a liaison with the Web site to resolve
KALA Health, Inc. is the
sole owner of the information collected on this site. We will not
sell, share, or rent this information to others in ways different
from what is disclosed in this statement. KALA Health, Inc.
collects information from our users at several different points on
We request information
from the user on our Secure Ordering Form. Here a user must
provide contact information (like name, shipping address, Phone
number) and financial information (like credit card number,
expiration date). This information is used for billing purposes
and to fill customer’s orders. If we have trouble processing an
order, this contact information is used to get in touch with the
We use IP addresses to
analyze trends, administer the site, track user’s movement, and
gather broad demographic information for aggregate use. IP
addresses are not linked to personally identifiable information.
We use our own staff to
ship orders, and process credit card information to bill our
customers. For added security we do not retain credit card
information in our computer files, nor do we share or use
personally identifiable information for any secondary purposes.
This web site contains
links to other sites. Please be aware that KALA Health, Inc. is
not responsible for the privacy practices of such other sites. We
encourage our users to be aware when they leave our site and to
read the privacy statements of each and every web site that
collects personally identifiable information. This privacy
statement applies solely to information collected by this Web
If a user wishes to
subscribe to our periodic newsletter, we ask for contact
information such as name and email address.
If a user elects to use
our referral service for informing a friend about our site, we ask
them for the friend’s name and email address. KALA Health, Inc.
will automatically send the friend a one-time email inviting them
to visit the site. We store this information for the sole purpose
of sending this one-time email. The friend may contact us at
www.kalahealth.com to request the removal of this information from
This website takes every
precaution to protect our users’ information. When users submit
sensitive information via the website, your information is
protected both online and off-line.
When our Secure Ordering
Form asks users to enter sensitive information (such as credit
card number), that information is encrypted and is protected with
the best encryption software in the industry - SSL.
While on a secure page,
such as our order form, the lock icon on the bottom of Web
browsers such as Netscape Navigator and Microsoft Internet
Explorer becomes locked, as opposed to un-locked, or open, when
you are just ‘surfing’.
While we use SSL
encryption to protect sensitive information online, we also do
everything in our power to protect user-information off-line. All
of our users’ information, not just the sensitive information
mentioned above, is restricted in our offices. Only employees who
need the information to perform a specific job (for example, our
billing clerk or a customer service representative) are granted
access to personally identifiable information. Our employees must
use password-protected screen-savers when they leave their desk.
When they return, they must re-enter their password to re-gain
access to your information. Furthermore, ALL employees are kept
up-to-date on our security and privacy practices. Every quarter,
as well as any time new policies are added, our employees are
notified and/or reminded about the importance we place on privacy,
and what they can do to ensure our customers’ information is
protected. Finally, the servers that we store personally
identifiable information on are kept in a secure environment,
behind a locked cage.
If you have any questions
about the security at our website, you can send an email to firstname.lastname@example.org.
Site and Service
We periodically send our
customers site and product announcement updates. Members may
un-subscribe from product announcements, which contain important
information about our products, by sending an email to email@example.com.
If a user’s personally
identifiable information changes (such as your address or phone
number), or if a user no longer desires our service, we will
endeavor to provide a way to correct, update or remove that
user’s personal data provided to us. This can usually be done by
emailing our Customer Support, or by calling (800) 998-8813.
Our users are given the
opportunity to ‘opt-out’ of having their information used for
purposes not directly related to our site at the point where we
ask for the information. For example, our order form has an
‘opt-out’ mechanism so users who buy a product from us, but
don’t want any marketing material, can simply not include their
Users who no longer wish
to receive our newsletter or promotional materials from our
partners may opt-out of receiving these communications by replying
to unsubscribe in the subject line in the email or email us at firstname.lastname@example.org.
If we decide to change
our users are always aware of what information we collect, how we
use it, and under circumstances, if any, we disclose it. If at any
point we decide to use personally identifiable information in a
manner different from that stated at the time it was collected, we
will notify users by way of an email. Users will have a choice as
to whether or not we use their information in this different
manner. We will use information in accordance with the privacy
policy under which the information was collected.
If you don't experience
noticeable and measurable results, we'll gladly give you a
complete and prompt refund of your full purchase price, no
questions asked. That's our guarantee to you! Simply return the
unused portion to us within 60 days of purchase for a full refund,
shipping and handling excluded. Details are included with each